Shipping & Returns

Shipping

All Island Roots Club products are made on-demand and fulfilled by our trusted partner, Printful. This means each order is custom made just for you.

  • Processing Time: Orders typically take 2–5 business days to be fulfilled before shipping.

  • Shipping Time: Delivery estimates vary by location, usually 5–10 business days after fulfillment (domestic U.S. orders). International orders may take longer.

  • Tracking: You’ll receive a tracking number via email once your order ships.

Please note: Shipping times are estimates and may be affected by holidays, carrier delays, or international customs.

Returns & Exchanges

Since our products are made-to-order, we do not accept returns or exchanges due to buyer’s remorse, sizing issues, or change of preference. Please double-check size charts before placing your order.

However, if there’s an issue with your order (wrong item, printing error, or damaged product), we’ve got you covered.

Damaged or Wrong Item

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery with photos of the issue. We’ll work with Printful to replace or refund the item.

Fullfilment Return Address

If your package needs to be returned due to an issue, it will be sent back to our vendors facility:

ONLY FOR PRODUCT RETURNS:
11025 Westlake Dr.
Charlotte, NC 28273
United States

⚠️ Please do not send returns directly to this address without contacting us first. Unauthorized returns may not be accepted.

Order Issues & Support

For any order-related questions, please contact us at:
Info@islandrootsclunb.com

We’re here to make sure you’re satisfied and will help resolve any issues quickly.